Last Updated: 25 August 2026
At Sreyan’s Creative Studio, we carefully prepare and package every order so that your chosen pieces reach you safely and in excellent condition.
This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through our website.
1. Order Processing
Orders are generally processed after successful confirmation of payment.
We aim to process and dispatch orders within 3–7 business days, unless a different timeframe is mentioned on the product page or communicated to you at the time of purchase.
Customized, personalized, bespoke, and made-to-order products may require additional processing time.
For such products, the expected production or dispatch timeframe will be communicated separately where applicable.
2. Shipping Locations
We currently offer delivery within India, subject to service availability at the delivery address.
Delivery availability may vary depending on the location and the courier services operating in that area.
If we are unable to deliver to a particular location, we will contact you using the information provided with your order.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.
Shipping charges may vary depending on:
- Delivery location.
- Order size or weight.
- Product type.
- Shipping method.
- Promotional offers.
- Other applicable logistics costs.
Any applicable shipping charges will be payable by the customer unless free shipping is specifically offered.
4. Estimated Delivery Time
After dispatch, delivery generally takes approximately 3–10 business days, depending on the delivery location and courier service.
Delivery to remote or difficult-to-reach locations may take additional time.
The delivery timeframe is an estimate and is not a guaranteed delivery date unless specifically confirmed by Sreyan’s Creative Studio.
5. Customized and Bespoke Orders
Customized, personalized, bespoke, and made-to-order products may require additional time for design, preparation, production, finishing, and quality checking.
The expected dispatch or delivery timeframe for such orders may therefore differ from standard products.
We will communicate the expected timeframe wherever reasonably possible.
6. Order Tracking
Where tracking information is available, we may provide the customer with a tracking number or tracking link after the order has been dispatched.
Customers can use the tracking information to monitor the progress of their shipment.
Tracking information is provided by the relevant courier or logistics provider and may take some time to become active after dispatch.
7. Delivery Address
Customers are responsible for providing complete and accurate delivery information at the time of placing an order.
Please carefully check:
- Recipient name.
- House/building number.
- Street/locality.
- City.
- State.
- PIN code.
- Contact number.
Sreyan’s Creative Studio will not be responsible for delays, failed deliveries, or additional delivery costs resulting from incorrect or incomplete information provided by the customer.
If you realize that you have entered an incorrect address, please contact us as soon as possible.
8. Delivery Attempts
The courier or delivery partner may make one or more delivery attempts depending on its operational policies.
If the recipient is unavailable, the courier may contact the recipient or make another delivery attempt.
Customers should ensure that someone is available to receive the order when required.
9. Failed or Returned Deliveries
An order may be returned to us if:
- The address is incorrect or incomplete.
- The recipient cannot be located.
- The recipient repeatedly remains unavailable.
- The delivery is refused.
- The courier is unable to complete delivery after its permitted attempts.
- Other circumstances prevent successful delivery.
If an order is returned to us because of circumstances attributable to the customer, additional shipping or re-delivery charges may apply where permitted.
10. Damaged Packages or Products
We take reasonable care when packing our products, especially fragile, handcrafted, and artistic items.
If your package appears visibly damaged at the time of delivery, please take photographs of the package before opening it, where possible.
If the product inside is damaged, defective, or broken, please contact us promptly and provide:
- Order number.
- Photographs of the outer packaging.
- Photographs of the damaged product.
- A short video, where reasonably required.
- Any other information requested by our customer support team.
We will review the matter and provide an appropriate resolution in accordance with our Refund & Cancellation Policy and applicable law.
11. Delayed Deliveries
Although we work with logistics partners to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:
- Severe weather.
- Natural disasters.
- Transportation disruptions.
- Courier delays.
- Public holidays.
- Strikes.
- Government restrictions.
- High-volume periods.
- Technical issues.
- Other unforeseen circumstances.
We will make reasonable efforts to assist customers in tracking delayed shipments.
12. Delivery During Festive and Peak Seasons
During festivals, holidays, promotional periods, and other high-demand periods, order processing and delivery may take longer than usual.
Customers are encouraged to place festive, gifting, and corporate orders sufficiently in advance, particularly when delivery is required before a specific occasion.
13. Corporate and Bulk Orders
Corporate gifting and bulk orders may require special preparation, customization, packaging, and logistics arrangements.
Delivery timelines and shipping charges for such orders may differ from standard orders.
For corporate or bulk requirements, customers may contact us directly to discuss the order and delivery requirements.
14. International Shipping
Unless specifically stated otherwise, our standard shipping service is currently intended for deliveries within India.
International shipping, where offered, may be subject to additional shipping charges, customs duties, taxes, import regulations, and other applicable charges.
Any applicable international shipping arrangements will be communicated separately.
15. Change of Delivery Address
If you need to change your delivery address after placing an order, please contact us immediately.
We will try to accommodate the request where the order has not yet been dispatched.
Once an order has been dispatched, we may not be able to change the delivery address.
Any additional charges resulting from an approved address change may be payable by the customer.
16. Delivery Confirmation
Delivery is considered completed when the shipment is recorded as delivered by the relevant courier or logistics provider.
If you believe an order has been incorrectly marked as delivered, please contact us promptly so that we can investigate the matter with the delivery partner.
17. Contact Us
For questions regarding shipping, delivery, tracking, or an existing order, please contact us:
Sreyan’s Creative Studio
Email: palisarkarghosh@gmail.com
Phone: +91 82504 12996
Address: Raja Rammohan Sarani, Hakim Para, Siliguri – 734001, West Bengal, India
Please include your order number when contacting us about an existing order so that we can assist you more efficiently.
18. Changes to This Shipping Policy
Sreyan’s Creative Studio may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping partners, services, delivery areas, or business practices.
Any updated version will be published on this page with a revised Last Updated date.
Sreyan’s Creative Studio
Crafted with character. Curated with purpose. Created to be cherished.
