Last Updated: 21 August 2026
Welcome to Sreyan’s Creative Studio. These Terms & Conditions govern your access to and use of our website, products, and services.
By accessing our website, browsing our collections, making an enquiry, or placing an order, you agree to comply with these Terms & Conditions. If you do not agree with these terms, please discontinue use of the website.
1. About Sreyan’s Creative Studio
Sreyan’s Creative Studio offers thoughtfully curated and designed products, including luxury home décor, handcrafted terracotta, festive accents, bespoke gifts, corporate gifting, artistic creations, elegant planters, and related products.
We reserve the right to modify, update, discontinue, or introduce products and services at any time without prior notice.
2. Website Usage
You agree to use this website only for lawful purposes.
You must not:
- Use the website for fraudulent, unlawful, or unauthorized activities.
- Attempt to gain unauthorized access to our website, servers, or systems.
- Copy, reproduce, distribute, or commercially exploit our website content without permission.
- Interfere with the security or operation of the website.
- Submit false, misleading, or inaccurate information.
- Use the website in a manner that could damage our business, reputation, or services.
We reserve the right to restrict or terminate access where these Terms & Conditions are violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications, colours, and other information displayed on our website are accurate.
However, many of our products may be handcrafted or created using natural materials. Therefore, minor variations in colour, texture, shape, size, pattern, and finish may occur.
Such variations are a natural characteristic of handcrafted and artistic products and may contribute to their individual character.
Product photographs are for illustrative purposes. Actual colours may vary depending on your device, screen, lighting, or display settings.
4. Product Availability
All products are subject to availability.
We reserve the right to:
- Limit product quantities.
- Discontinue products.
- Modify product specifications.
- Correct product descriptions or pricing errors.
- Cancel orders where a product becomes unavailable.
If an order cannot be fulfilled after payment has been received, we will contact you regarding the applicable refund or alternative arrangement.
5. Pricing
All prices displayed on our website are subject to change without prior notice.
Applicable taxes, shipping charges, delivery fees, or other applicable charges may be added to your order.
While we make reasonable efforts to maintain accurate pricing information, errors may occasionally occur. If an obvious pricing error affects your order, we reserve the right to correct the error and, where necessary, cancel the affected order.
6. Placing an Order
When placing an order, you agree to provide complete and accurate information, including your name, contact details, billing information, and delivery address.
An order is considered accepted only after it has been successfully processed and confirmed by Sreyan’s Creative Studio.
We reserve the right to refuse or cancel an order for legitimate reasons, including:
- Product unavailability.
- Incorrect product information or pricing.
- Suspected fraudulent activity.
- Incorrect or incomplete customer information.
- Delivery restrictions.
- Technical or system errors.
- Other circumstances permitted under applicable law.
If an order is cancelled after payment has been received, the applicable amount will be refunded through the appropriate payment method, subject to our refund policy.
7. Payment
Payments may be processed through secure third-party payment gateways.
By completing a transaction, you confirm that you are authorized to use the selected payment method.
Sreyan’s Creative Studio does not intentionally store complete debit card, credit card, CVV, PIN, or online banking passwords on its own servers.
Payment transactions may also be subject to the terms, conditions, and privacy policies of the relevant payment service provider.
8. Shipping and Delivery
We make reasonable efforts to dispatch and deliver orders within the estimated timeframe communicated at the time of purchase.
Delivery times may vary due to:
- Product availability.
- Order volume.
- Delivery location.
- Courier or logistics services.
- Weather conditions.
- Public holidays.
- Natural events.
- Transportation disruptions.
- Circumstances beyond our reasonable control.
Delivery dates are estimates unless a specific delivery date has been expressly confirmed by Sreyan’s Creative Studio.
Customers are responsible for providing a complete and accurate delivery address and contact information.
We are not responsible for delays resulting from incorrect or incomplete information provided by the customer.
9. Customized and Bespoke Products
Certain products may be personalized, customized, or made specifically according to customer requirements.
Customers are responsible for carefully checking all information provided for customization, including:
- Names.
- Spelling.
- Dates.
- Messages.
- Colours.
- Designs.
- Measurements.
- Other personalization details.
Because customized and bespoke products are created specifically for an individual customer, they may not be eligible for cancellation, return, or exchange except where required by applicable law or where the product is defective or incorrectly produced.
10. Returns, Refunds and Exchanges
Returns, refunds, cancellations, and exchanges are governed by our applicable Return & Refund Policy.
Customers are encouraged to review the Return & Refund Policy before placing an order.
Certain products, including personalized, customized, bespoke, made-to-order, or specially commissioned products, may have different cancellation and return conditions.
11. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or materially different from the product you ordered, please contact us as soon as reasonably possible after delivery.
We may request photographs, videos, order details, packaging information, or other evidence to assess the issue.
After reviewing the matter, we may provide an appropriate resolution, which may include replacement, repair, refund, or another suitable solution, subject to our applicable policies and law.
12. Intellectual Property
All content appearing on this website, including but not limited to:
- Sreyan’s Creative Studio name and branding.
- Logos and trademarks.
- Product photographs.
- Product descriptions.
- Graphics and illustrations.
- Original artwork.
- Designs.
- Videos.
- Written content.
- Website layout and presentation.
is owned by or licensed to Sreyan’s Creative Studio unless otherwise stated.
No content from this website may be copied, reproduced, modified, distributed, republished, sold, or commercially exploited without our prior written permission.
13. Customer Reviews and Submitted Content
Customers may have opportunities to submit reviews, photographs, testimonials, comments, feedback, or other content.
By submitting content, you confirm that:
- You have the right to submit the content.
- The content does not violate the rights of another person.
- The content is not unlawful, fraudulent, defamatory, or misleading.
Where legally permitted, you grant Sreyan’s Creative Studio a non-exclusive right to use submitted content for legitimate business, website, promotional, and marketing purposes.
We reserve the right to remove content that we consider inappropriate, unlawful, misleading, offensive, or inconsistent with our brand standards.
14. Third-Party Services
Our website may use third-party services such as:
- Payment gateways.
- Courier and logistics providers.
- Website hosting services.
- Analytics services.
- Marketing platforms.
- Social media platforms.
- Other technology and business service providers.
Third-party services may have their own terms and privacy policies. Sreyan’s Creative Studio is not responsible for the independent policies or practices of third-party providers.
15. Website Availability and Accuracy
We aim to keep our website accurate, secure, and available.
However, we do not guarantee that the website will always be:
- Available without interruption.
- Completely free from errors.
- Completely free from technical issues.
- Free from harmful software or security vulnerabilities.
- Completely accurate or up to date.
The website may occasionally be unavailable due to maintenance, technical problems, upgrades, security issues, or circumstances beyond our reasonable control.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Sreyan’s Creative Studio shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
17. Force Majeure
Sreyan’s Creative Studio shall not be responsible for delays or failure to fulfil its obligations where such delays or failure result from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, government restrictions, strikes, transportation disruptions, technical failures, pandemics, acts of war, or other unforeseen events.
18. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.
By using our website, you acknowledge that you have reviewed and understood our Privacy Policy.
19. Changes to These Terms
Sreyan’s Creative Studio may update these Terms & Conditions from time to time to reflect changes in our business, products, services, technology, or applicable laws.
The updated version will be published on this page with a revised Last Updated date.
Your continued use of the website after the updated terms are published constitutes acceptance of the revised Terms & Conditions.
20. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Subject to applicable law, any dispute arising from or relating to these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts in Siliguri, West Bengal, India.
21. Contact Us
If you have any questions, concerns, or requests regarding these Terms & Conditions, our products, orders, or services, please contact us:
Sreyan’s Creative Studio
Email: palisarkarghosh@gmail.com
Phone: +91 82504 12996
Address: Raja Rammohan Sarani, Hakim Para, Siliguri – 734001, West Bengal, India
Sreyan’s Creative Studio
Crafted with character. Curated with purpose. Created to be cherished.
